Please read these Terms of Use carefully before purchasing, accessing or using any of our Programs, Products and Services.
Terms of Use
The term “you” refers to any purchaser and/or user of any of our Programs, Products and/or Services. Our Programs, Products, and Services are owned and operated by HippoLogic (“Company”, “Sandra Poppema”, “HippoLogic”, “me”, “I”,“we”, or “us”). These Terms of Use (“Terms of Use”) state how you may use our Programs, Products and Services and Program Materials, and their content.
Please read these Terms of Use carefully.
We reserve the right to change these Terms of Use from time to time.
By using any of our Programs, Products and Services you are agreeing to the Terms of Use as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our Programs, Products and Services.
These Terms of Use require the use of arbitration on an individual basis to resolve disputes, rather than jury trials, and limit the remedies available to you in the event of a dispute. You fully understand and agree that by enrolling in, purchasing and/or using any of our Programs, Products, Services and Program Materials that you are waiving certain legal rights and you are voluntarily agreeing to do so.
Use and Consent
By purchasing or using any of our Programs, Products or Services, you agree to abide by these Terms of Use as well as our Disclaimer, Refund Policy, and Privacy Policy (contained herein) and any other terms and conditions that may apply, and are you are required to act in accordance with them. Accessing, purchasing or using our Programs, Products, Services or Program Materials, in any manner constitutes use of the Program, Products, Services and Program Materials, and your agreement to be
bound by these Terms of Use.
All of our Programs, Products, Services and Program Materials are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to any Program, Product, Service or Program Materials by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms of Use. By accessing or using
our Programs, Products, or Services or our Program Materials, you represent and
warrant that you are at least 18 years old.
Intellectual Property Rights
Our Limited License to You. Our Programs, Products, and Services and all the
Program Materials are our property and/or our affiliates or licencors, and are protected
by copyright, trademark, and other intellectual property laws.
The content in our Programs, Products and Services is solely owned by or licensed to
us, unless otherwise indicated. This content includes, but is not limited to, the design,
layout, look, appearance, graphics of our Program Materials or any other material or
aspects of materials provided by us to you. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these Terms of Use.
If you purchase or access any of our Program Materials through our Programs,
Products or Services, you will be considered our Licensee. For the avoidance of doubt,
all content obtained through us is our property, and you are granted a revocable, nontransferable license for personal, non-commercial use only, limited to you only. This
means that you may not use our Programs, Products or Services or the Program
Materials in a manner that constitutes an infringement of our rights or in a manner
that has not been authorized by us.
You are being granted a limited license to use our Program, Products and Services,
and Program Materials with permission and restrictions. This means that when you
purchase a Program, Product or Service from our Website or otherwise, you are
purchasing the limited right to use the Program Materials in the form that is provided
by us to you with certain conditions as specified in these Terms of Use.
You are permitted to use our Programs, Products, Services and Program Materials as
follows:
You may download and/or print Program Materials for your own personal use or personal use in
your business.
However, you are not permitted to share, sell, reprint or republish any other of our
Program Materials, including handouts, for resale or mass reproduction purposes for
your own business use.
Any trademarks, taglines, and logos displayed on Program Materials are trademarks
belonging to us. All trademarks reproduced in this Website, which are not the
property of, or licensed to us, are acknowledged on the Website. Any use including
framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our express written consent, or permission
granted herein.
For those trademarks, taglines, and logos for which you are granted permission to use,
the trademark indicia must be included at all times. Any marketing or promotional
tools and/or Program, Product or Service titles or any other title or information
of ours bearing the trademark symbols (TM) or ® may not be used by you for any
reason without our express written permission.
All rights not expressly granted in these terms or any express written license, are
reserved by us.
Information You Are Prohibited from Sharing with Others. As a Licensee, you
understand and acknowledge that our Programs, Products and Services and the
Program Materials have been created, developed or obtained by us through the
investment of significant time, effort and expense, and that this information is a
valuable, special and unique asset of ours which needs to be protected from
improper and/or unauthorized use.
When you enroll in or purchase our Programs, Products or Services, you agree that
you are clearly and expressly prohibited from doing the following:
• You will not in any way use, copy, adapt or represent any of our Programs,
Products, Services or Program Materials in any way as if they are yours or
created by you.
• You will not copy, share or steal our Programs, Products, Services, or Program
Materials, or any parts of them.
• You will not engage in improper and/or unauthorized use of our Programs,
Products, Services, and Program Materials. Improper and un- authorized use
includes but is not limited to modifying, copying, re- producing, republishing,
uploading, posting, transmitting, translating, selling, creating derivative
works, exploiting, or distributing in any manner or medium (including by
email or other electronic means) any Program Materials or any other
information accessed or purchased through our Programs, Products or
Services, or any other communications provided by us for your own personal
use, business/commercial use or in any way that earns you money.
• You will not duplicate, share, trade, sell, or otherwise distribute our Programs,
Products, Services or Program Materials to any other person, for their
personal use, business/commercial use or in any way that earns them money,
whether it was known to you or not at the time that you shared the
information that their intention was to use the Program Materials for their
own personal use or business/commercial use. This means you cannot share
or sell or any part of our Programs, Products and Services or Program
Materials to someone else so they can copy and/or use them for their own
personal use, business/commercial use or in any way that earns them money.
You are the only one granted a limited license to use our Program, Product,
Service, and Program Materials.
• You will not violate our intellectual property rights, including copyright and
trademark rights. Downloading, printing, or otherwise using our Programs,
Products, Services or Program Materials for your own training purposes in no
way gives you any copyright, trademark, intellectual property or ownership
rights of our Program, Product, Service or Program Materials.
• You will not reprint or republish any part of our Programs, Products, Services
or Program Materials for publication or compilation into your own products,
programs, services or program materials for your own personal use or
business/commercial use or in any way that earns you money.
• You will not use our Programs, Products, Services or Program Materials in a
manner that constitutes an infringement of our rights or in a manner that
has not been authorized by us through our prior written consent.
• You may not engage in improper and/or unauthorized use of our Program
Materials or any other information related to our Programs, Products or
Services. Unless otherwise explicitly authorized in these Terms of Use,
improper and/or unauthorized use includes but is not limited to modifying,
copying, reproducing, republishing, uploading, posting, transmitting,
translating, selling, creating derivative works, exploiting, or distributing in any
manner or medium (including by email or other electronic means) for
commercial use, to any other per- son in a way that earns them money, any
Program Materials or any other information accessed or purchased through
our Programs, Products or Services or any other communications provided by
us to you, promoting or relating to the Programs, Products, or Services.
You understand and agree that engaging in the prohibited use or the improper
and/or unauthorized use of our Programs, Products or Services or Program Materials
as set forth in these Terms of Use is considered theft and stealing and we retain the
right to prosecute theft to the full extent of the law.
You agree and understand that prohibited use, improper and/or unauthorized use
may give rise to a civil claim for damages and/or be a criminal offence.
Limitations on Linking and Framing. You may establish a hypertext link to our
Website or Content so long as the link does not state or imply any sponsorship,
endorsement by, or ownership by in our Website or Content and does not state or
imply that we are have sponsored, endorsed or have ownership rights in your website.
However, you may not frame or inline link our Content without our written
permission.
Your License to Us. By posting or submitting any material on or through our
Programs, Products, Services or Program Materials, such as comments, posts, photos,
images or videos or other contributions, you are representing that you are the owner
of all such materials and you are at least 18 years old.
When you submit to us or post any comment, photo, image, video or any other
submission for use on or through our Website, you are granting us, and anyone
authorized by us, an unlimited, royalty-free, perpetual, irrevocable, non-exclusive,
unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create
derivative works from, distribute, and/or publicly perform or display such
contributions, in whole or in part, in any manner or medium, now known or
developed in the future, for any purpose, and granting us the right to make it part of
our current or future Programs, Products, Services and/or Program Materials. This right
includes granting us use or exploitation of proprietary rights or intellectual property
rights like copyright, trademark, service mark, trade secrets, patent rights or any other
of your intellectual property rights under any relevant jurisdiction without any further
permission from you or compensation by us to you.
You also grant us, and anyone authorized by us, the right to identify you as the author
of any of your comments, posts, photos, images, videos or other contributions by
name, email address, or screen name. You acknowledge that we have the right but
not the obligation to use and display any contributions from you of any kind and that
we may elect to cease the use and display of any such contributions on our Programs,
Products, Services and/or Program Materials at any time for any reason whatsoever.
Media Release. By participating in our Programs, Products and Services, and using our
Program Materials, including our Facebook community, you consent to photographs,
videos, and/or audio recordings that may be made that may contain you, your voice
and/or your likeness. In our sole discretion, we reserve the right to use these
photographs, videos, and or/audio recordings and/or any other materials submitted by
you to us in connection with your participation in our Program, Product or Services in
our current or future Programs, Products or Services, and/or our marketing or
promotional efforts, without compensation to you at any time, now or at any time in
the future.
Request for Permission to Use Content
Any request for written permission to use our Programs, Products, Services or Program
Materials, in whole or in part, or any other intellectual property or property belonging
to us (“Content”), should be made BEFORE you wish to use it by by sending an e-mail to
info@clickertraining.ca.
We very clearly state that you may not use our Programs, Products, Services or
Program Materials, in whole or in part, in any way that is contrary to these Terms of
Use unless we have given you specific written permission to do so.
If you are granted permission by us, you agree to use the specific Content that we
allow and ONLY in the ways for which we have given you our written permission.
If you choose to use the content in ways that we do not specifically give you written
permission, you agree now that you will be treated as if you had copied, duplicated
and/or stolen such Content from us, and you consent to immediately stop using
such Content and to take whatever actions as we may request and by the methods
and in the time frame that we prescribe to protect our intellectual property and
ownership rights in our Programs, Products, Services or Program Materials.
Security
When you apply for, enroll in, purchase or use our Programs, Products or Services, or
Program Materials we may seek and collect personal data and information including
but not limited to your name, e-mail address, phone number, billing information,
credit card or payment information, demographic information, preferences, interests,
or other personally-identifying information (“Confidential Information”).
By providing such Confidential Information to us, you grant us permission to use and
store such Confidential Information. We, in turn, will use our best efforts to keep your
Confidential Information safe, secure and confidential. We take precautions to protect
such Confidential Information. When you submit Confidential Information via our
Program, Product, Service or Program Materials, we take measures to protect the
security of your Confidential Information both online and offline.
However, due to the nature of the Internet, we cannot completely ensure or warrant
the security of your Confidential Information or of any other data or information
transmitted to us or through our services; therefore submitting Confidential
Information, data or other information is done at your own risk.
We have security measures in place to prevent the loss, misuse, and alteration of the
information that is obtained from you, but we make no assurances about our ability
to prevent any such loss, misuse, to you or to any third party arising out of any such
loss, misuse, or alteration.
Personal Responsibility and Assumption of Risk
As a Licensee, you agree that you are using your own judgment in using our Programs,
Products, Services and Program Materials and you agree that you are doing so at your
own risk. Our Programs, Products, Services and Program Materials are for
informational and educational purposes only. You agree and understand that you
assume all risks and no results are guaranteed in any way related to our Programs,
Products, Services and Program Materials. Our Programs, Products, Services and
Program Materials are merely to provide you with education and tools to help you
make your own decisions for yourself. You are solely responsible for your actions,
decisions and results based on the use, misuse or non-use of our Programs, Products,
Services and Program Materials.
We take every precaution to protect our Programs, Products, Services and Program
Materials. However, due to the nature of the Internet, we cannot completely ensure or
warrant the security of the Programs, Products, Services and Program Materials or the
contributions or information transmitted to us on or through our Website or our
Programs, Products, Services and Program Materials. Submitting contributions or
information on or through our Programs, Products, Services and Program Materials is
done entirely at your own risk. We make no assurances about our ability to prevent
any such loss or damage to you or to any other person, company or entity arising out
of use of our Programs, Products, Services and Program Materials and you agree that
you are assuming such risks.
Disclaimer
To the fullest extent permitted by law, we expressly exclude any liability for any direct,
indirect or consequential loss or damage incurred by you or others in connection with
our Programs, Products, Services, and Program Materials, including without limitation
any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits,
personal or business interruptions, misapplication of information, physical or mental
disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss
of income or revenue, loss of business, loss of profits or contracts, anticipated savings,
loss of data, loss of goodwill, wasted time and for any other loss or damage of any
kind, however and whether caused by negligence, breach of contract, or otherwise,
even if foreseeable. You specifically acknowledge and agree that we are not liable for
any defamatory, offensive or illegal conduct of any other Program, Product, Service or
Program Materials participant or user, including you.
Legal and Financial Disclaimer. Our Programs, Products, Services, and Program
Materials are not to be perceived or relied upon in any way as business, financial or
legal advice. The information provided through our Programs, Products, Services, and
Program Materials is not intended to be a substitute for professional advice that can
be provided by your own accountant, lawyer, or financial advisor. We are not giving
financial or legal advice in any way. You are hereby advised to consult with your own
accountant, lawyer or financial advisor for any and all questions and concerns you
have regarding your own income and taxes pertaining to your specific financial and/or
legal situation. You agree that we are not responsible for your earnings, the success or
failure of your business decisions, the increase or decrease of your finances or income
level, or any other result of any kind that you may have as a result of information
presented to you through our Programs, Products, Services, and Program Materials.
You are solely responsible for your results.
Earnings Disclaimer. You acknowledge that we have not and do not make any
representations as to the health physical, mental, emotional, spiritual or health
benefits, future income, expenses, sales volume or potential profitability or loss of any
kind that may be derived as a result of your participation in this Program, Product,
Services or Program Materials. We cannot and do not guarantee that you will attain a
particular result, positive or negative, financial or otherwise, through the use of our
Programs, Products, Services and Program Materials and you accept and understand
that results differ for each individual. We also expressly disclaim responsibility in any
way for the choices, actions, results, use, misuse or non-use of the information
provided or obtained through any of our Programs, Products, Services or Program
Materials. You agree that your results are strictly your own and we are not liable or
responsible in any way for your results.
Warranties Disclaimer.
WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR
PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR
PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY
KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE
PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS,
SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED,
CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE
CORRECTED, OR THAT ANY PART OF THE WEBSITE, CONTENT ARE FREE OF VIRUSES
OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR
PROGRAM, PRODUCT OR SERVICES MATERIALS OR ON THIRD-PARTY WEBSITES IN
TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR
OTHERWISE.
Technology Disclaimer. We try to ensure that the availability and delivery of our
Programs, Products, Services and Program Materials is uninterrupted and error-free,
including our content and communications through methods like our Website,
member forum, private Facebook groups, e-mail communications, videos, audio
recordings, webinars, recorded webinars, teleseminars, recorded teleseminars, emails,
downloadable Mp3 audio files, downloadable PDF printed transcripts, downloadable
PDF handouts/slides, handouts, ebooks, or any other materials provided by us to you.
However, we cannot guarantee that your access will not be suspended or restricted
from time to time, including to allow for repairs, maintenance or updates, although, of
course, we will try to limit the frequency and duration of suspension or restriction. To
the fullest extent permitted by law, we will be not be liable to you for damages or
refunds, or for any other recourse, should our Programs, Products, Services or Program
Materials become unavailable or access to the them becomes slow or incomplete due
to any reason, such as system back-up procedures, internet traffic volume, upgrades,
overload of requests to the servers, general network failures or delays, or any other
cause which may from time to time make our Programs, Products, Services or
Program Materials inaccessible to you.
Errors and Omissions. We make no warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information in our
Programs, Products, Services, and Program Materials. Every effort has been made to
present you with the most accurate, up-to-date information, but because the nature
of scientific research is constantly evolving, we cannot be held responsible or accountable for the accuracy of our content. You acknowledge that such information
may contain inaccuracies or errors and we are not liable for any such inaccuracies or
errors to the fullest extent permitted by law.
Links to Other Websites. We may provide links and pointers to other websites
maintained by third parties that may take you outside of our Programs, Products,
Services or Program Materials. These links are provided for your convenience and the
inclusion of any link in our Programs, Products, Services or Program Materials to any
other website does not imply our endorsement, sponsorship, or approval of that
website or its owner. We do not endorse and we are not responsible for the views,
opinions, facts, advice, or statements provided by external resources referenced in our
Website or its Content, or their accuracy or reliability. We assume no responsibility for
errors or omissions caused by other websites that may be included our Programs,
Products, Services or Program Materials. We have no control over the contents or
functionality of those websites and so we accept no responsibility for any loss,
damage, or otherwise that may arise from your use of them and therefore we do not
guarantee the accuracy, completeness, or usefulness of any other website or their
content. It is your responsibility to review the terms and conditions and privacy
policies of those linked websites to confirm that you understand and agree with those
policies.
Indemnification, Limitation of Liability and Release of Claims
Indemnification. You agree at all times to defend, indemnify and hold harmless our
Company, as well as any of our affiliates, agents, contractors, officers, directors,
shareholders, employees, joint venture partners, successors, transferees, assignees, and
licensees, as applicable, from and against any and all claims, causes of action,
damages, liabilities, costs and expenses, including legal fees and expenses, arising out
of or related to our Programs, Products, Services or Program Materials, or your breach
of any obligation, warranty, representation or covenant set forth in these Terms and
Conditions or in any other agreement with us.
Limitation of Liability. We will not be held responsible or liable in any way for the
information, products or materials that you request or receive through or on our
Programs, Products, Services or Program Materials. We do not assume liability for
accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business
interruptions, misapplication of information, physical or mental disease, condition or
issue, or otherwise, due to any act or default of anyone or any business, whether
owners, staff, agents, joint venture partners, contractors, vendors, affiliates or
otherwise, affiliated with us. We do not assume liability for any owners, staff, agents,
joint venture partners, contractors, vendors, affiliates or otherwise who is engaged in
rendering our Programs, Products, Services or Program Materials, or in any way or in
any location. In the event that you use our Programs, Products, Services or Program
Materials or any other information provided by us or affiliated with us, we assume no
responsibility.
Release of Claims. In no event will we be liable to any party for any type of direct,
indirect, special, incidental, equitable or consequential damages for any use of or
reliance on our Programs, Products, Services or Program Materials, or on those
affiliated with us in any way, and you hereby release us from any and all claims;
including, without limitation, those related to lost profits, personal or business
interruptions, personal injuries, accidents, misapplication of information, or any other
loss, physical or mental disease, condition or issue, or otherwise, even if we are
expressly advised of the possibility of such damages or difficulties.
Your Conduct
You are agreeing that you will not use our Programs, Products, Services or Program
Materials in any way that causes or is likely to cause the Programs, Products, Services
or Program Materials, or access to them either to be interrupted, damaged or
impaired in any way. You understand that you are solely responsible for all electronic
communications and content sent from your computer to this Website and its
Content and to us.
You must use the Programs, Products, Services or Program Materials for lawful
purposes only. You agree that you will not use our Programs, Products, Services or
Program Materials in any of the following ways:
• For fraudulent purposes or in connection with a criminal offence or otherwise
carry out any unlawful activity
• To send, use or re-use any material that is illegal, offensive, abusive, indecent,
harmful, defamatory, obscene or menacing, threatening, objectionable, invasive
of privacy, in breach of confidence, infringing of any intellectual property rights,
or that may otherwise may injure others
• To send, negatively impact, or infect our Programs, Products, Services or
Program Materials with software viruses or any other harmful or similar
computer code designed to adversely affect the operation of any computer
software or hardware, commercial solicitation, chain letters, mass mailings or
any spam, whether intended or not
• To cause annoyance, inconvenience or needless anxiety
• To impersonate any third party or otherwise mislead as to the origin of your
contributions
• To reproduce, duplicate, copy or resell any part of our Programs, Products,
Services or Program Materials in a way that is not in compliance with these
Terms of Use or any other agreement with us.
Communication Guidelines
If you have a question or concern about your Programs, Products, Services, or Program
Materials, you may send an e-mail to info@clickertraining.ca and we will do
our best to reply to your question or concern promptly. Purchases and Online
Commerce If paying by debit card, or credit card, you give us permission to
automatically charge your credit or debit card as payment for your Program, Product
or Service without any additional authorization, for which you will receive an
electronic receipt. In the event that payment is not received by the date due, you will
have a three (3) day grace period to make the payment otherwise the Program,
Product or Services will not continue and we reserve the right to cease your access
immediately and permanently. If you fail to make payment in a timely manner in
accordance with these Terms of Use or voluntarily decide to withdraw from our
Programs, Products or Services at any time or for any reason whatsoever, you still will
remain fully responsible for the full cost of the Programs, Products and/or Services.
All information obtained during your purchase or transaction for our Programs,
Products and Services and all of the information that you give as part of the
transaction, such as your name, address, method of payment, credit card number,
and billing information, may be collected by both us and our payment processing
company.
You agree to only purchase goods or services for yourself or for another person for
whom you are legally permitted to do so or for whom you have obtained the express
consent to provide their name, address, method of payment, credit card number, and
billing information.
You agree to be financially responsible for all purchases made by you or someone
acting on your behalf. You agree to use our Programs, Products, Services, and
Program Materials for legitimate, non-commercial purposes only and not for
speculative, false, fraudulent, or illegal purposes.
Since we have a clear and explicit Refund Policy in these Terms of Use that you have
agreed to prior to completing the purchase of any of our Programs, Products, or
Services, we do not tolerate or accept any type of chargeback threat or actual
chargeback from your credit card company. In the event that a chargeback is placed
on a purchase or we receive a chargeback threat during or after your purchase, we
reserve the right to report the incident to all three credit reporting agencies or to any
other entity for inclusion in any chargeback database or for listing as a delinquent
account which could have a negative impact on your credit report score. The
information reported will include your name, email address, order date, order amount,
and billing address. Chargeback abusers wishing to be removed from the database
shall make the payment for the amount of the chargeback.
If you make a purchase from one of our affiliates, or any other individual or company
through a link provided on or through our Programs, Products or Services
(“Merchant”), all information obtained during your purchase or transaction and all of
the information that you give as part of the transaction, such as your credit card
number and contact information, may be collected by the merchant and their
payment processing company as well. Your participation, correspondence or business
dealings with any affiliate, individual or company on or through our Programs,
Products or Services, and all purchase terms, conditions, representations or warranties
associated with payment, refunds, and/or delivery related to your purchase, are solely
between you and the Merchant. You agree that we shall not be responsible or liable
for any loss, damage, refunds, or other matters of any sort that incurred as the result of
such dealings with a Merchant.
Payment processing companies and Merchants may have privacy and data collection
practices that are different from ours. We have no responsibility or liability for these
independent policies of the payment processing companies and Merchants. In
addition, when you make certain purchases through our Programs, Products or
Services, you may be subject to the additional terms and conditions of a payment
processing company, Merchant or us that specifically apply to your purchase. For
more information regarding a Merchant and its terms and conditions that may apply,
visit that merchant’s Website and click on its information links or contact the
Merchant directly.
You release us, our affiliates, our payment processing company, and Merchants from
any damages that you incur, and agree not to assert any claims against us or them,
arising from your purchase through or use of our Website or its Content.
Refund Policy
Your satisfaction with your Program or Product is important to us. Because of
the extensive time, effort, preparation and care that goes into creating and/or
providing our Programs, Products and Program Materials, we have a 30-day
refund policy on online products. All transaction fees are deducted from your refund. Unless otherwise provided by law, you acknowledge that we do not
offer refunds for any portion of your payment for any of our Programs, Products, and
Services beyond your initial 30 days of enrollment. By using and/or purchasing any of
our Programs, Products or Program Materials, you understand and agree to
this refund policy. All coaching services and in person training/animal training are excluded from this Refund Policy.
Termination
You have the right to terminate your use of or participation in our Programs, Products
or Services at any time by sending an e-mail to info@clickertraining.ca.
We reserve the right in our sole discretion to refuse or terminate your access to our
Programs, Products, Services or Program Materials, in full or in part, at any time,
without notice, by sending you an e-mail to the e-mail address you provided upon
purchase of the Program, Product or Service.
In the event of cancellation or termination by either of us, you will have 24 hours to
pay any and all remaining payments or balances that are owed to us.
Upon termination by either of us, we reserve the right to immediately refuse or
terminate your access to any aspect of our Programs, Products, Services and/or our
Program Materials, including but not limited to our Website, private forum, e-mail
communications, Facebook groups, live webinars or conference calls, or any other
method of communications related to our Programs, Products, Services or Program
Materials at any time without notice and in our sole discretion.
All of the terms of this Terms of Use, including but not limited to all copyright,
trademark, and intellectual property rights, disclaimers, limitations of liability, release
of claims, and our Refund Policy will still apply now and in the future, even after
termination by you or us.
Dispute Resolution
It is hoped that should we ever have any differences, we could be able to work them
out amicably through e-mail correspondence. However, should we be unable to seek
resolution within a reasonable time, you agree now that that the only method of legal
dispute resolution that will be used is binding arbitration before a single arbitrator,
selected jointly, in accordance with the Canadian Arbitration Association Rules. Prior
to seeking arbitration, you must send an e-mail to us at
info@clickertraining.ca and include all of your reasons for dissatisfaction with
your Program. You understand and agree now that the only remedy that can be
awarded to you through arbitration is full refund of your Payment made to date. No
other actions or financial awards of consequential damages, or any other type of
damages, may be granted to you. We both agree now that the decision of the
arbitrator is final and binding, and may be entered as a judgment into any court
having the appropriate jurisdiction.
By purchasing our Programs, Products or Services you are agreeing to a
modification of the statute of limitations such that any arbitration must begin
within one (1) year of the date of your e-mail to me referenced above or you waive
the right to seek dispute resolution by arbitration or to take any other legal action.
You also agree that should arbitration take place, it will be held in Vancouver, BC, Canada
and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs
necessary to enforce the decision of the arbitrator.
In the event of a dispute between us, you agree to not engage in any conduct or
communications, public or private, including on social media, designed to disparage
us, our Company, or any of our Programs, Products or Services. Where requested by
law or arbitration, of course, you are not prohibited from sharing your thoughts and
opinions as a part of the legal process.
If any terms of these Terms of Use are construed to be invalid or unenforceable for
any reason, it shall not affect the validity or enforceability of any other term which
shall be given full force and effect.
Confidentiality and Privacy
Confidential Information. To use our Programs, Products, Services or Program
Materials, we may seek personal data or information including your name, e-mail
address, phone number, street address, billing information, birthday, preferences,
interests, assignments, or other personally-identifying information (“Confidential
Information”), or you may offer or provide a comment, photo, image, video or any
other submission to us when using or participating in our Programs, Products,
Services or Program Materials (“Other Information”).
By providing such Confidential Information or Other Information to us, you grant us
permission to use and store such information. We, in turn, will use our best efforts to
keep your Confidential Information safe, secure and confidential in accordance with
these Terms of Use and our Privacy Policy, including herein or which may be found on
our Website. If you believe that any of your Confidential Information is incorrect or
incomplete, please contact us as soon as possible. We will promptly correct any
Confidential Information found to be incorrect.
What We Do With Confidential Information. We request and require various personal
data and/or Confidential Information to understand your needs and provide you with
better services. In addition, we may use such data and Confidential Information for
the following reasons: (1) for internal record keeping, (2) to improve our Programs,
Products, Services or Program Materials, (3) to periodically send promotions about
new Programs, Products or Services or other special offers from which you may
unsubscribe at any time, (4) for aggregate, non-identifiable data for re- search
purposes, (5) to customize the respective Programs, Products or Services you purchase
or use according to your interests and/or (6) for support or communication related to
your Program, Product, Service or Program Materials.
Storage. All data and Confidential Information is stored through a data management
system. This data and Confidential Information can only be accessed by those who
help manage that information in order to deliver e-mail or otherwise contact those
who would like to receive our correspondence. You agree and acknowledge that we,
including but not limited to our team, staff and affiliates, and those who manage the
data management system may have access to your Confidential Information.
Confidentiality and Disclosure. All Confidential Information will be held in
confidentiality and will not be disclosed to third parties, except that we may disclose
Confidential Information and personally identifiable information: (1) pursuant to this
terms of these Terms of Use and Privacy Policy and our Disclaimer, (2) if we are
required to do so by law, (3) in the good-faith belief that such action is necessary to
conform to the law, (4) to comply with any legal process served on either us or our
partners, sponsors, investors, or affiliates, (5) to protect and defend our rights or
property or those of our users or purchasers, and/or (6) to act as immediately
necessary in order to protect the personal safety of our users, purchasers, or the
public. We will not sell, distribute or lease your Confidential Information to third
parties un- less we have your permission or are required by law to do so.
Viewing by Others. Note that whenever you make your Confidential Information or
Other Information available for viewing by others such as through our Programs,
Products, Services, or Program Materials, our Website or social media, the Confidential
Information or Other Information that you share also can be seen, collected and used
others, and therefore, we cannot be responsible for any unauthorized use by others of
such Confidential Information or Other Information that you voluntarily share online
or in any other manner.
How We Use Cookies. We may use the standard "cookies" feature of major web
browsers. We do not set any Confidential Information in cookies, nor do we employ
any data-capture mechanisms on our Website other than cookies. You may choose to
disable cookies through your own web browser’s settings. However, disabling this
function may diminish your experience on the Website and some features of our
Programs, Products, Services or Program Materials may not work as intended. We
have no access to or control over any information collected by other individuals,
companies or entities whose website or materials may be linked to our Programs,
Products, Services or Program Materials.
Passwords. To use certain features of our Programs, Products, Services, or Program
Materials, you may be issued a group username and password or a unique individual
username and password, which you will receive through your registration and/or
purchase process. You may be able to change to username and/or password of your
choosing. You are responsible for maintaining the confidentiality of the password and
account, and are responsible for all activities (whether by you or by others) that occur
under your password or account. You are not permitted to share your username
and/or password with anyone. If we learn you have shared your username and/or
password with another person, we reserve the right to immediately terminate your
access to the Program, Product, Service, Program Materials, Website, private forum,
Facebook group or any other related communication. It is your responsibility to
protect your own password from disclosure to others. We cannot and will not be
liable for any loss or damage arising from your failure to protect your password or
account information. You are responsible for activities that take place using your
password(s) and within your account. If you share your password(s) with anyone, they
may be able to obtain access to your personal information at your own risk. You agree
to notify us immediately of any unauthorized use of your password or account or any
other breach of security, and to ensure that you exit from your account at the end of
each session. By using our Programs, Products and Services, you agree to enter true
and accurate information as part of the registration, purchase process and otherwise.
If you enter a false email address, we have the right to immediately inactivate your
account. We will use our best efforts to keep your password(s) private and will not
otherwise share your password(s) without your consent, except as necessary when the
law requires it or in the good faith belief that such action is necessary, particularly
when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
If you have any questions about any term of these Terms of Use, please contact us at
info@clickertraining.ca. Thank you.
